Get in Touch With Us
Got a question about how we review New York online casino sites, spotted something that needs fixing, or want to flag a concern about a bonus we've covered? This page explains how to reach NY Online Casinos and what happens once you do.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies. Include a short description of what your message is about so we can route it to the right person and reply faster.
We aim to respond within two working days. During busier periods, particularly around new site launches or bonus updates, it may take a little longer, but every message gets a genuine reply.
What You Can Get in Touch About
- Site accuracy — If a bonus offer, wagering requirement, or licensing detail on one of our pages looks out of date, tell us. We rely on reader input to keep our comparisons current.
- Research and methodology questions — If you want to understand how we weigh game variety, payout speed, or banking options when ranking operators, ask and we'll explain our approach in plain terms.
- Content suggestions — If there's a topic around New York online gambling you'd like us to cover, such as a specific payment method or a category of games, let us know.
- Partnership or editorial enquiries — If you represent an operator or an affiliate partner, introduce yourself and explain what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you to appropriate resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (467369) at any time, free and confidential.
A Note on What We Can and Can't Help With
We are an independent review and comparison site — we are not a casino operator, a payment processor, or a regulator. That means we can't process withdrawals, resolve account disputes, or verify your identity on a casino's behalf. If you have a problem with a specific deposit, bonus credit, or withdrawal, the operator's own customer support team is best placed to help, since they hold your account details and transaction history.
Where we can help is on the research side: explaining how welcome bonuses and playthrough requirements typically work, what to check before you deposit, or how payout speeds and banking options usually compare across sites. If you're weighing up where to play, our reviews and comparisons of the operators on this site — including standouts like Raging Bull, Magician Bet, and Slots of Vegas — are a good starting point, and readers looking specifically at options outside standard UK exclusion schemes may also want our Best Non GamStop Casinos 2026 page.
Before You Write In: A Quick Legal Note
New York currently permits regulated online sports betting, but online casino gaming is not licensed within the state. Any operator we mention should be assessed against its own stated licensing and the rules that apply where you are physically located. We are not able to give legal or tax advice on gambling activity — for anything specific to your situation, a licensed professional is the right person to ask, not our contact form.
All content on this site, including anything we discuss in correspondence, is intended for adults aged 21 and over. We do not knowingly communicate with or provide information to anyone under that age.
What Happens After You Send a Message
- Your email lands with a real member of our team, not a queue-clearing bot.
- We read it in full and, where needed, cross-check the page or claim you're referring to.
- You get a direct reply, usually within two working days, addressing what you actually asked.
- If your enquiry needs specialist input — for example a licensing question best answered by a regulator, or a support question best answered by an operator — we'll tell you that plainly rather than guess.
We take reader feedback seriously because it directly shapes how accurate and useful this site stays. If something you've read here helped you, confused you, or seemed off, we'd rather hear about it than have it sit uncorrected. Thanks for taking the time to reach out.